Terms and conditions for our services
1. Acceptance of terms and conditions
We at Https://pinkatravels.com shall like to thank you for using Https://pinkatravels.com. The below mentioned terms and conditions are meant to make you aware of your rights and responsibilities towards using all our services provided by Https://pinkatravels.com, website at https://pinkatravels.com / or android / iOS / progressive web applications (“apps”) (referred henceforth as “Https://pinkatravels.com”).
All our customer service is provided through digital medium only and we do not either honor or monitor social media channels and other platforms for customer service, hence in case of any communication, you agree to call us at , clearly mentioning your concerns, incidents, issues or requests or through our Feedback section on website and apps.
“Customers” or “you” or “your” as a customer of the Services. A customer is someone who accesses or uses the Https://pinkatravels.com Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Https://pinkatravels.com Services. By direct usage of Https://pinkatravels.com service or indirect usage through an individual or business or organization acting on behalf of you, you are voluntarily agreeing to be legally binding to this contract and its terms and conditions.
Bus operators or Bus Service providers or Merchants, referred henceforth as operators are entities owning or leasing, selling or operating bus inventory and its services on Https://pinkatravels.com.
2.1. Trademark & Copyright of Bus Inventory and Operator Names
All the trademark, logo, copyright with relation to usage of either name of operators or the fleet they operate lies with Https://pinkatravels.com itself. In case of any misinformation is found by customers, the same can be informed for validation and correction through post or email or through our feedback channels mentioned on our platform.
Customers can avail following services to complete a “booking” or “paid transaction” to buy a bus ticket or tickets:
Sort or filter the inventory based on multiple attributes.
Check and select the desired bus and view the chart of the available seats
Enter the passenger details that can be either customer or customer assisted passengers
Enter his or her own details or create a login based on mobile number based authentication or OTP
Apply any discounts, coupons or prepaid cards, only if available and applicable
Choose the payment method available from arrays of payment method available to us through our payment gateway partners.
Get the final bus booking confirmation only after successfully completing the payment and confirmation from our payment gateway partners through digital channels in web, email or sms.
Https://pinkatravels.com shall not be held responsible for any non delivery of email or sms or failure at payment gateway pages.
Though Https://pinkatravels.com takes utmost care with multiple fall back solutions to ensure these services are provided to all our customers to the best of our abilities, their 100% reliability can’t be assured at all the times.
Https://pinkatravels.com uses digital automation over SSL for all payments and related transactions to ensure the safety and security. Its SSL vendor can be found in its SSL certificate provider from the browser or in the footer of our website.
Https://pinkatravels.com also provides customer only wherever applicable to modify the itinerary post booking after payment of applicable charges
Customers can also cancel the booked bus inventory as per the cancellation policy displayed on Https://pinkatravels.com.
2.3. Cancellation & Refund Policy
Cancellation rules are displayed as per the bus at the seat chart page for its service for the particular journey date time at the time of booking and should be read carefully.
Any cancellation initiated by the customer shall be governed by the cancellation policy displayed at seat chart as mentioned in 2.3.1
Once the customer initiates the cancellation for either full or partial booking, Https://pinkatravels.com validates the cancellation policy and initiates a refund either in same mode of payment as was done at time of booking or in form of Https://pinkatravels.com coupon or prepaid card linked to mobile number used at time of booking at Https://pinkatravels.com.
Refund once issued from Https://pinkatravels.com goes through the same payment gateways as was used at time of booking and may take 5-10 working days depending on the banking channels.
In some cases, when payment is successful at customer’s end but payment gateway fails to electronically communicate back to Https://pinkatravels.com servers, we shall poll the payment gateway’s servers for next 72 hours to confirm the payment.
In case we receive a successful payment confirmation from payment gateways, we shall try to attempt a successful booking and if the seat is still available we shall issue a successful ticket for the attempted booking. We shall communicate the same to customers through email or sms on email and mobile provided during the booking process.
In case the payment either fails or no confirmation is received for next 72 hours, no booking shall be made. Customers can follow up with their banking partner for any refund. We shall provide all the information and assistance through our feedback contact channel as was mentioned above in 1.2
In case we receive the successful payment confirmation after a delay but the seats are not available, we shall issue a “payment done booking failed (prepaid card) voucher”. This voucher can be applied for another booking immediately. In case customer is no longer interested in booking, customer has option to request a cancellation of issued voucher and full refund through our feedback channel mentioned in 1.2
In case we cancel our bus service, there is a full refund that gets automatically generated through the same payment channel from which the original booking payment was received. In some cases our customer service may reach out to customers to adjust them on another bus at customer’s own discretion either at partial refund post such service or extra payment for an alternate booking.
All insurance fees and charges are non refundable.
Any other charges mentioned at checkout pages as non refundable are too non refundable such as pickup/dropoff charges, porter services, etc.
3. Customer content
Customer information such as Mobile Number & Email or passenger names are used only for completing the bus booking on behalf of customers so as to enable a good user experience.
Such information may be shared with our partners and operators to enable a successful bus travel experience.
Customer agrees to usage and sharing of the provided information with our authorised partners and operators for the purpose of successful sale of bus tickets.
Customer or You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not Https://pinkatravels.com and its affiliate partners and operators.
4. Https://pinkatravels.com Discounts
Https://pinkatravels.com reserves the right to decide whether to give or not give various forms of discounts at any point of time as described below. Customers hold no right to demand for the same unless the voucher was issued as per 220.127.116.11 stated above. Https://pinkatravels.com in cases of multiple applicability of discounts applies maximum discount applicable. All discounts are non refundable in nature and are adjusted to refund value at the time of cancellation.
Https://pinkatravels.com from time to time runs promotional discount codes or promo codes on its website and apps. The rules and eligibility of discount codes are often also described on our checkout page under the discount section. Https://pinkatravels.com reserves the right to deny some or all of the customers the discount.
The company recognizes your right to privacy. When you visit our website or application, to provide you the right experience and service, we may collect following data:
Your contact information, such as email or mobile number,
Your booking and transaction history and preferences,
Data profile regarding your usage of our application
We are collecting this data for several reasons, such as to understand your needs, improve our products and services, reach out to you with transactional and promotional messages to benefit you, contact you about our new product launches or any future incident or outage resolution.
Https://pinkatravels.com reserves the right to change some or all of the above contents of terms and conditions from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.